IT
Managed IT Services
The network is the operational backbone of every system in the community. Softrim designs, deploys, and manages IT environments built for the specific demands of senior living: med-pass reliability, remote management access, resident and staff network separation, and a security posture that satisfies both operators and surveyors.
24/7 service desk, lifecycle management, and infrastructure monitoring
Cloud architecture, backup, and business continuity planning
Wi-Fi design for resident, staff, and guest networks
Microsoft 365, Azure, SharePoint, and productivity platform support
SEC
Cybersecurity
Senior living organizations are high-value targets. Protected health information, payment data, and operational systems create a risk profile that generic IT providers are not equipped to address. Softrim approaches cybersecurity as an ongoing operational discipline, not a one-time project.
Security assessments, attack surface reduction, and vulnerability management
24/7 SOC for endpoint and identity threat detection and response
MFA enforcement, endpoint protection, and staff phishing simulation
Incident response planning and HIPAA compliance alignment
AI
AI-Assisted Operations
AI is already embedded in the platforms your staff uses, the systems Softrim manages, and the tools your organization is evaluating. Softrim helps clients understand, select, implement, and get value from AI capabilities across their technology environment. We also apply AI internally so clients benefit from faster response and better visibility.
Evaluation and implementation of AI tools matched to your operations
Support for AI capabilities within platforms you already use, including EHR, ERP, and workforce systems
Proactive monitoring with AI-assisted anomaly detection and predictive alerting
Strategic guidance on AI adoption, governance, and organizational readiness
TV
TV, Internet & Phone
What is available in one market is not always available in another, and what a provider promises does not always match what a property can support. Softrim evaluates carrier options against actual infrastructure, negotiates on behalf of the community, and manages the ongoing relationship.
Provider evaluation and contract negotiation
Resident internet and voice planning for new and existing communities
Cabling and infrastructure compatibility assessment
Ongoing provider management and dispute resolution
NC
Nurse Call & Resident Safety
E-call, nurse call, wander management, RTLS, intercoms, area-of-rescue, and managed egress. Planned, installed, and maintained by certified specialists across multiple platforms, designed for the operational and regulatory realities of memory care, assisted living, and skilled nursing.
Certified support across multiple nurse call and e-call ecosystems
Wander management and RTLS for memory care environments
Managed egress and area-of-rescue system design and installation
Device placement, monitoring, maintenance, and integration coordination
SW
Software & Integration
Senior living operations run on too many systems that do not share data. Softrim provides software consulting, RFP development, gap analysis, migrations, and API and interface-engine driven integration to reduce duplicate entry and improve operational visibility.
Software selection, RFP support, and gap analysis
Application migrations, conversions, and go-live management
API and interface-engine integration across clinical, billing, and operational platforms
Custom development on SharePoint, PowerBI, and PowerApps
AV
AV, Signage & POS
Resident engagement drives satisfaction scores, family confidence, and occupancy. Softrim designs and supports digital signage, in-room channels, theater and conferencing systems, assistive listening, background audio, and POS platforms integrated with census and resident billing.
Digital signage, in-room channels, and resident communications
Theater, conferencing, and assistive listening systems
POS selection, installation, and billing platform integration
CON
Construction Technology
Technology decisions made late in a construction project cost more to correct than those addressed at the design table. Softrim engages at preconstruction, remains through certificate of occupancy, and transitions directly into managed support.
Low-voltage design, CAD submittals, and OAC meeting representation
IT and Wi-Fi planning, riser coordination, and provider negotiations
DAS and ERRCS design, access control coordination, and as-built documentation
STP
Strategic Planning & Roadmaps
Technology decisions made without a plan tend to create the vendor sprawl, integration debt, and budget surprises that operators are trying to escape. Softrim works with ownership groups, operators, and community leadership to assess where technology stands today and build a clear, prioritized path forward.
IT maturity assessments across infrastructure, security, software, and operations
Technology roadmap development aligned to organizational goals and capital cycles
Portfolio-level planning and pre-acquisition technology due diligence
SNF
Skilled Nursing Systems
High-acuity care environments carry compliance obligations, survey exposure, and operational complexity that general technology providers are not equipped to navigate. Softrim understands the intersection of technology and daily workflow across nursing, dietary, therapy, admissions, and facilities.
Operational awareness for clinical, dietary, therapy, and admissions teams
Technology support aligned to survey realities and daily workflow
Integrated environments that connect rather than isolate critical systems
